STORE POLICY
SHIPPING POLICY
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2 business days. Processing is the time after purchase and before shipping. Once your order has been shipped, tracking information will be added to your order details. Products may be delivered in separate shipments.
Shipments may be delivered during weekends and certain holidays depending upon your local post office hours.
Shipping rates and delivery estimates
Shipping charges are flat rate for all orders.
Shipment method | Estimated delivery time | Shipment cost |
USPS | 3-7 business days | $7 |
*Please note that once your order ships Melanin Wrapping Paper has no control over delivery times. Please be lenient of any delays during the shipping process due to the COVID19 pandemic.
Incorrect Shipping Details
Once your order leaves our shipping warehouse, Melanin Wrapping Paper is not responsible for any incidents that occur during the shipping process. This includes, but is not limited to, undeliverable mail due to incorrect address, including typos, missing unit number, incorrect city, state, or zip code. If you are experiencing issues with delivery, contact USPS directly at 1-800-ASK-USPS or call your local post office to find out how to retrieve your package.
In the event that your package is not able to be delivered due to incorrect address, and the package is not returned to sender, you will be responsible for the cost of a replacement, including shipping. In the event that your package is undeliverable, and returned to sender, Melanin Wrapping Paper will send a replacement order. You will be responsible for shipping costs.
Due to the customization of each order, refunds are not accepted.
Shipment Delays
Once your order leaves our shipping warehouse, Melanin Wrapping Paper is not responsible for any incidents that occur during the shipping process. This includes, but is not limited to delays in delivery.
In the event that your order has not been delivered within 14 business days and your shipping address is correct, you must contact USPS directly to locate the package for delivery. If your shipping address is correct, your package is lost, and you provide proof of a mail search request that was unsuccessful, Melanin Wrapping Paper will send you a replacement order.
If your package is not able to be delivered, and you meet the above criteria, you must contact us within 14 business days of the date your order shipped. If your order goes past 14 business days of no delivery, and have not contacted us, you will be ineligible for a replacement.
Due to the customization of each order, refunds are not accepted.
Return & Exchange Policy
Each wrapping paper is custom made based on your selections. Due to the customization of your product, refunds are not accepted. Melanin Wrapping Paper will replace any damaged or incorrect items. In order to request a replacement, you must contact us within 7 business days from the date of delivery. Once 7 business days after delivery has passed you will no longer be eligible for any replacements. You can reach us directly at info@melaninwrappingpaper.com.
The product must be unused, and valid proof of damage must be provided before accepting any replacement request. Do not return any merchandise without getting a replacement approval.
We strive to give our customers the best customer experience.